• Involving users in the development of a modeling language for customer journeys 

      Halvorsrud, Ragnhild; Sanchez, Odnan Ref; Boletsis, Costas; Skjuve, Marita (Peer reviewed; Journal article, 2023)
      Although numerous methods for handling the technical aspects of developing domain-specific modeling languages (DSMLs) have been formalized, user needs and usability aspects are often addressed late in the development process ...